Donation/purchases

We plan, from time to time, to invite supporters to make online donations for specific causes such as the union-supported overseas aid agency, APHEDA or to support individual workers in crisis or for other causes. Soon it will be possible for purchases to be made online.  Our online payment system and details for donations is currently under construction. However we have a written donation refund and privacy policy which can be viewed as pdf here. (and below)

Online donations, merchant and privacy policy

UnionsWA Incorporated
ABN 64 950 883 305
Level 4, 445 Hay Street, Perth WA 6000

Introduction

UnionsWA Incorporated regards the privacy of members, supporters and donors as an important part of our relationship with them. The following privacy policy applies to all UnionsWA Incorporated users, supporters and donors and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us on 08 6313 6001.

Collection of Information

In order to use the UnionsWA Incorporated website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to donations, sales, support and accounts, including email.

Any information collected by UnionsWA Incorporated is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from UnionsWA Incorported supporters, donors or customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at unionsyes@unionswa.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer to continue to provide support, you may correct, update, delete or deactivate it by emailing us at unionsyes@unionswa.com.au.

Donation and Orders

If you make a donation or purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for the purposes of processing donations or billing purposes and to contribute towards an aspect of our campaign for which you have made a donation or to fill your order(s). If we have trouble processing an order, we will use this information to contact you.

Communications

UnionsWA Incorporated uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at
unionsyes@unionswa.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

UnionsWA Incorporated may at its discretion use other third parties to provide process donation or other essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. UnionsWA Incorporated does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on UnionsWA Incorporated sites are to external entities and are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of UnionsWA.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material
changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

UnionsWA Security Policy

UnionsWA Incorporated uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Save Our Services or UnionsWA or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Save Our Services and UnionsWA.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Donations Policy

Where a donation is made to UnionsWA Incorporated that donation will go towards the purpose sought and no other matter. UnionsWA Incorporated is a an income tax exempt entity for the purposes of GST.
UnionsWA Incorporated is not a deductible gift recipient entity and donations are not automatically tax deductible. For some individuals there may be a legitimate tax deduction claimed for work purposes. However, the donor is responsible to ensuring that any claim made complies with the relevant taxation law.

Delivery Policy

Physical goods
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via ordinary post (unless specified otherwise in the online details) within five working days; however if goods are unavailable
delivery will take a little longer.
If you wish to query a delivery please contact us at unionsyes@unionswa.com.au .

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within five working days.
If you wish to query a delivery please contact us at unionsyes@unionswa.com.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase or decide that you no longer wish to make a donation, we will give you three days to access a money-back guarantee from the time you receive the goods or made a donation. Please email us at unionsyes@unionswa.com.au within that time if you are not satisfied with your donation or purchase so that we can resolve any
problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. UnionsWA Incorporated will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit their website at www.eway.com.au


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